Do's

Library Information Services
...Helping students become Independent, Information - literate, Lifelong Learners!
Department Staff

List of welcoming and inviting actions

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· Smile

· Address students by name

· Greet classes when they enter

· Friendly greeting

· Have eye contact

· Eye contact at eye level when appropriate

· Sharing reader guidance ???

· Engage in conversation

· Take a personal interest in students, teachers, parents and all patrons

· Discussing what a student is interested in

· Talking to students in their native language

· Be visible/out on the floor, not in your office

· Be visible in the school

· Student friendly library (décor)

· No barriers to student success

· Use music and décor to create a friendly atmosphere

· Initiate and follow up with teachers about resources

· Procedure for follow up

· Do what you say you are going to do

· Be prepared

· Establish and be consistent with procedures

· Forgive and forget

· Offer to help

· Issue invitations to teachers and students

· Friendly reference interview

· Anticipate needs

· Say thank you for coming

· Go the extra mile

· Never say no (say yes unless there is a good reason to say no)

· Always add a friendly signature on email, like “have a great day”

· Kind, formal, acknowledgement of their presence in the library

· Some kind of signal that a patron has entered the library

· Friendly response to ALL questions

· Look past the piercing, clothes, and hair – be objective

· Serve everyone – all classes, all curriculum areas

· Show competence and have/find adequate resources

Copyright		Page edited - 08/26/2008
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Spring Branch Independent School District, Houston, Texas The Library Information Services Department grants permission to print this web page for educational purposes providing that appropriate credit is included on the copies.