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Library
Information Services |
Spring Branch Independent School District |
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How do you say No without saying NO! |
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· If it is an administrator and you have been given a lot of things to do then you might ask which of these tasks is a priority for you? · Well, I can help you with this part today, and we can make arrangements to do the other tasks later. · Response to an administrator and/or teacher: I don’t have the background to help you with that, but I think there are one or two other people on campus that are better qualified to handle this, like…… · Sending an email that the teacher’s materials are ready for either them to pick up or for a student to pick up for them. (be specific in communications) · Teach the teacher how to find materials, “Would you like for me to show you how to find the materials from your classroom in Meriwether? Then you can just email the material request to me for checking out. · If a teacher typically checks out all the materials for an upcoming unit, causing lack of resources for the rest of the department/grade level. o Do you want me to check these materials out to the team leader so that the whole grade level can share them? o Shall I pull all of the materials for that unit and divide them equally among all of the teachers in your grade level. o Pull the books and keep them in the Library and encourage the classes to come to the library to use the materials. · Can we do this a different way, or offer other options for accomplishing the task. · When the student comes up don’t just say NO you can’t check that out, it’s too hard! Instead ask them to open the book up and take a look at the pages to see if it is a good book for you. · Let me put it on my list of things to do and see when I can get to it. · Let me talk to the principal about that, since it’s not in my budget. · Let me see if I can squeeze it into my budget, if not you might want to ask ??? because they might have funds for this. · If an administrator asks you to do lunch duty for an absent teacher, explain the impact it will have on the students and teachers it will affect. · Ask what day NEXT week you will need this. · Well I can’t get to that today, but can I get it to you ….(later) · Saying no, by saying you will ask the other Librarians about it, · Let me check on that, or investigate it · Brainstorm alternatives · Let’s see if we can figure out how to do that together · Offering alternative choices or solutions · We need to master the “art of looking helpful” · If they are asking you to be on a committee that conflicts, you can say; let me think about it, let me check my calendar, · Don’t enable,
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